Problems / Delayed Package Deliveries/Damaged Packages

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Resident Student Package Lockers
Problems:
  • 听If you experience any problems, please reply to the automated email that the system sends to you, or contact the mailroom directly.
  • 听If the package you receive is not yours, please return it to the 麻豆成人版 mailroom for proper delivery.
Delayed Package Deliveries:
  • The US Postal Service in Newark is known to send their own delivery notifications one to four days before a package actually arrives on campus.听 As such, please wait one to four days to receive an email from our system for pickup at the lockers.
  • After waiting four days, if you suspect that a delivery is missing, please contact the 麻豆成人版 mailroom with the following:
    • The package听Tracking Number听(which is provided by the company or person who is sending the package)
    • The听Shipping Carrier听(examples:听 UPS, FedEx, USPS, Amazon, etc)
    • The name and address that the package is addressed to (if known)
    • The name and address that the package is from (if known)
    • The approximate size and weight of the package (if known)
Damaged Packages:
  • 听Recipients should inspect their packages at the time of pickup at the lockers (or mailroom).
  • 听Take clear pictures of the damage before opening the package (including the barcode).
  • 听Upon opening, if the contents are indeed damaged, take clear pictures of that damage as well.
  • 听Contact the shipper to report the damage, as they will coordinate any inquiries with the shipper鈥檚 carrier. If documented well, the recipient may have the opportunity to receive compensation from the shipper or their contracted carrier.
  • 听If you need help, please contact the mailroom who will attempt to help you as best we can.
  • 听The mailroom or 麻豆成人版 is not responsible for damages to packages or their content before arriving at the mailroom.